Shipping and Delivery Policy

Last updated: 16 July 2026

This Shipping and Delivery Policy applies to orders placed directly through Ozbuyz Store.

In this policy, “you” and “your” refer to the customer, while “Ozbuyz Store”, “we”, “our” and “us” refer to Ozbuyz Store.

1. Australia-Wide Delivery

Ozbuyz Store delivers to eligible residential and commercial addresses throughout Australia.

Orders are dispatched through our network of Australian warehouse and fulfilment locations. The warehouse used for your order will depend on the product purchased, stock availability and your delivery address.

Products within the same order may occasionally be dispatched separately from different warehouse locations. Where this occurs, you may receive more than one parcel and more than one tracking number.

We currently do not offer customer collection or warehouse pickup unless this has been expressly confirmed by Ozbuyz Store in writing.

2. Delivery Partners

We work with a range of established Australian courier and freight providers.

The courier assigned to your order is selected according to factors including:

The delivery postcode.
Product weight and dimensions.
Parcel size.
Warehouse location.
Courier service availability.
The type of delivery address.
The most suitable available delivery service.

Depending on the product and destination, your order may be delivered by:

Australia Post.
Aramex.
Allied Express.
Border Express.
CouriersPlease.
Direct Freight Express.
Hunter Express.
Sendle.
StarTrack.
FedEx Express Australia, formerly TNT Australia.
Team Global Express.
Another approved courier or specialist freight provider.

Customers generally cannot select a specific courier because courier allocation depends on the product, warehouse and delivery location.

3. Order Processing and Dispatch

Most orders are prepared for dispatch within approximately one to two business days after:

Full payment has been successfully received.
The order has passed any required payment or security checks.
The product has been confirmed as available.
Complete and valid delivery information has been provided.

Dispatch timeframes are estimates and may vary depending on the product, warehouse, order volume and circumstances outside our reasonable control.

Orders are generally not processed or dispatched on weekends or public holidays.

An order confirmation email will be sent after your order is successfully placed. Tracking information will normally be sent after the order has been dispatched.

4. Estimated Delivery Timeframes

Most deliveries are expected to arrive within approximately three to five business days after dispatch, unless a different timeframe is stated on the product page, during checkout or in your dispatch notification.

Delivery to regional or remote locations may take longer.

Delivery estimates begin after the order has been dispatched. Processing and dispatch time are not included in the estimated courier transit period.

All delivery dates and timeframes are estimates only. We and our delivery partners cannot guarantee delivery on a particular date or at a particular time unless a guaranteed service has been expressly offered and confirmed.

5. Tracking Your Order

Once your order has been dispatched, tracking information will normally be sent to the email address or mobile number entered during checkout.

Depending on the courier, tracking information may include:

A tracking number.
A consignment number.
A customer reference number.
A direct tracking link.
Estimated delivery updates.
Delivery notifications by email or SMS.

Tracking information may take up to 24–48 hours after dispatch to become active in the courier’s system.

Where an order contains multiple parcels, each parcel may have a separate tracking number and may arrive at a different time.

6. Delivery Addresses

Customers must provide a complete and accurate delivery address when placing an order.

Before completing checkout, please confirm:

The recipient’s full name.
Street number and street name.
Unit, apartment or building number.
Suburb.
State or territory.
Postcode.
Mobile phone number.
Email address.
Any relevant business name or delivery instructions.

Some courier companies cannot deliver to PO Boxes, Parcel Lockers or Australia Post collection addresses. A physical street address may therefore be required.

Large, bulky or freight items must generally be delivered to a physical residential or commercial address that is accessible to the delivery vehicle.

7. PO Boxes and Parcel Lockers

Delivery to PO Boxes and Parcel Lockers is available only where:

The product is suitable for postal delivery.
The assigned carrier supports the address type.
The parcel meets Australia Post’s applicable size and weight restrictions.

Couriers including Aramex, Border Express, Hunter Express, FedEx Express Australia and Team Global Express generally require a physical street address.

Where a PO Box or Parcel Locker cannot be serviced, we may contact you for an alternative physical address. This may delay dispatch.

8. Authority to Leave

Some delivery services allow parcels to be left at the delivery address without obtaining a signature. This is commonly known as Authority to Leave, or ATL.

Authority to Leave may be:

Selected during checkout.
Requested through the courier’s tracking portal.
Applied automatically by the courier, depending on the delivery service.
Unavailable for some high-value, large or restricted products.

Where Authority to Leave is requested or applied, the courier will generally attempt to leave the parcel in a reasonably safe location.

A safe location may include:

A covered front entrance.
A location protected from weather.
An area not clearly visible from the street.
Another location considered suitable by the courier.

The courier may decide not to leave a parcel where:

No safe location is available.
Access to the property is restricted.
The parcel requires a signature.
The parcel is too large.
The driver considers it unsafe to do so.
Leaving the parcel would breach the courier’s delivery requirements.

Where you expressly authorise a parcel to be left unattended, responsibility for the parcel may pass to you once the courier records it as delivered at the authorised location, subject to your rights under the Australian Consumer Law.

9. Signature-Required Deliveries

Some orders may require a signature upon delivery.

Where a signature is required, someone must generally be available at the delivery address to receive the parcel.

The courier may also provide alternative delivery options, including:

Redirecting the parcel to a collection point.
Delivering to an authorised neighbour.
Rescheduling delivery.
Redirecting the parcel to another eligible address.
Collecting the parcel from a courier depot or Post Office.

Availability of these options depends on the courier and the delivery service used.

10. Missed Deliveries

If no one is available to receive the delivery, the courier may:

Leave the parcel in a safe location.
Leave a missed-delivery card.
Send an email or SMS notification.
Take the parcel to a nearby Post Office.
Take the parcel to a courier collection point.
Return the parcel to the courier depot.
Attempt delivery again.
Ask you to arrange redelivery or collection.

Customers are responsible for following the courier’s instructions and collecting or rescheduling the parcel within the specified period.

Additional charges may apply where the courier charges for redelivery, storage, redirection or return to sender.

11. Courier-Specific Delivery Information

Australia Post and StarTrack

Australia Post and StarTrack may deliver parcels using standard, express or courier services.

If delivery cannot be completed and the parcel cannot be left safely, it may be taken to a nearby Post Office or collection location.

Tracking is available using the tracking number supplied after dispatch.

Aramex

Aramex may provide Authority to Leave and signature-required delivery services.

A physical street address is generally required. If delivery cannot be completed, the parcel may be taken to a collection point or returned to the courier depot.

Allied Express

Allied Express may contact the recipient by SMS or telephone before or during delivery.

If delivery is missed, the driver may leave instructions explaining how to arrange collection or redelivery.

Tracking may require the consignment number and delivery postcode.

Border Express

Border Express generally requires a physical street address and may not deliver to PO Boxes.

If delivery is missed, the driver may leave a card containing collection or redelivery instructions.

CouriersPlease

CouriersPlease may provide delivery management options including:

Authority to Leave.
Collection-point delivery.
Delivery to an authorised neighbour.
Address redirection.
Delivery rescheduling.

Some deliveries may require a signature.

Direct Freight Express

Direct Freight Express may provide a consignment number and customer reference number after dispatch.

If delivery is missed, the driver may leave the parcel in a suitable safe location. Where this is not possible, the courier may provide redelivery instructions by email or SMS.

Hunter Express

Hunter Express generally requires a physical street address.

If delivery cannot be completed, the parcel may be returned to the courier depot and the customer may be contacted to arrange redelivery.

Sendle

Sendle provides tracking information after dispatch.

If delivery is unsuccessful, the driver may leave a missed-delivery card or take the parcel to a designated collection location.

FedEx Express Australia

FedEx Express Australia, formerly TNT Australia, generally requires a physical street address.

Some residential deliveries may be left without a signature unless the service requires a signature or the customer has arranged signature confirmation with the courier.

Team Global Express

Team Global Express generally requires a physical street address.

If delivery is missed, the courier may leave a card or send a notification with instructions for collection or redelivery.

12. Large and Bulky Product Deliveries

Large, heavy or bulky products may be delivered using a specialised courier or freight provider.

Unless expressly stated otherwise, bulky-item delivery is generally made:

To the ground floor.
To the building entrance.
To the property boundary.
To the driveway, loading area or another safe and accessible location.

Standard delivery may not include:

Carrying products upstairs.
Carrying products inside the property.
Lift access.
Placement in a particular room.
Unpacking.
Assembly.
Installation.
Removal of packaging.
Removal of an old product.

You must ensure that:

The delivery address is accessible.
The access road is suitable for the delivery vehicle.
Any gates or entrances are wide enough.
The recipient is available where attendance is required.
Building management or loading-dock arrangements have been made.
Any stairs, lifts, narrow hallways or access restrictions are disclosed where relevant.

Additional charges may apply where a delivery cannot be completed because of undisclosed access restrictions.

13. Regional and Remote Deliveries

We aim to provide delivery to as many Australian locations as reasonably possible.

However, some products cannot be delivered to certain regional, remote or restricted postcodes because of:

Courier service limitations.
Product weight or dimensions.
Freight restrictions.
Road or property access.
Warehouse coverage.
Safety requirements.
Excessive freight costs.

Delivery availability can vary between products. A postcode that is serviceable for one product may not be serviceable for another.

Where an order cannot be delivered to the address provided, we may:

Request an alternative delivery address.
Offer another suitable product.
Cancel the affected item.
Provide a refund for the affected item and any associated delivery charge.

We will contact you using the details provided with your order.

14. Delivery Charges

Delivery charges depend on factors including:

The product purchased.
Parcel weight and dimensions.
Dispatch warehouse.
Delivery postcode.
Courier availability.
Whether the address is regional or remote.
Whether the item requires specialised freight.

Any applicable delivery charge will normally be displayed during checkout after you enter your delivery postcode.

Where a delivery charge cannot be automatically calculated, we may contact you before dispatch.

15. Incorrect or Incomplete Addresses

Please carefully check your delivery address before submitting your order.

Once an order has entered warehouse processing, we may be unable to change:

The recipient’s name.
The street address.
The suburb or postcode.
The delivery method.
The delivery instructions.

Contact us immediately if you notice an error. We will attempt to assist, but address changes cannot be guaranteed after an order has been placed.

Where an incorrect or incomplete address results in:

Delivery to the wrong address.
A courier redirection.
A failed delivery.
A return to sender.
Storage at a depot.
Redelivery.

you may be responsible for the resulting carrier, redirection, return-to-sender and redelivery charges.

A refund for an order returned because of incorrect or incomplete customer-provided information may be reduced by applicable return costs and change-of-mind fees, subject to the Australian Consumer Law and our Returns Policy.

16. Address Changes and Order Cancellations

Contact Ozbuyz Store as soon as possible if you need to change or cancel an order.

We cannot guarantee an address change or cancellation once:

The order has entered warehouse processing.
A shipping label has been created.
The order has been packed.
The order has been collected by the courier.
The order has been dispatched.

Where an order cannot be changed, it may need to be returned to sender or returned after delivery. Applicable courier and return charges may apply.

17. Unclaimed and Refused Deliveries

Customers are responsible for monitoring tracking updates and collecting parcels within the timeframe specified by the courier.

Where a parcel is returned because it was:

Not collected.
Refused without a valid reason.
Unable to be delivered.
Addressed incorrectly.
Left unclaimed at a Post Office, collection point or depot.

the order may be treated as a change-of-mind return.

Return-to-sender, storage, redelivery and other courier charges may be deducted from any available refund where permitted by law.

18. Delivery Delays

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control, including:

Severe weather.
Floods, fires or natural disasters.
Road closures.
Transport disruptions.
Courier network congestion.
Peak shopping periods.
Public holidays.
Warehouse processing delays.
Industrial action.
Government restrictions.
Incorrect address information.
Regional or remote delivery conditions.

Where we become aware of a significant delay, we will make reasonable efforts to provide an update.

A delay does not automatically mean an order has been lost.

19. Tracking Shows Delivered but the Parcel Cannot Be Located

If tracking shows that your parcel has been delivered but you cannot locate it, please:

Check around the property, including entrances, side gates, garages and other safe locations.
Check whether another household member, neighbour, receptionist or building manager accepted the delivery.
Review any delivery photograph or notification provided by the courier.
Contact the courier using the tracking number.
Contact Ozbuyz Store if the parcel still cannot be located.

We may ask the courier to investigate the delivery. Courier investigations can take several business days.

We will assess the matter according to the tracking information, proof of delivery, delivery instructions and your rights under the Australian Consumer Law.

20. Lost Deliveries

If tracking has not updated for an extended period or the parcel appears to be lost, contact Ozbuyz Store as soon as reasonably possible.

Where possible, delivery concerns should be reported within 10 business days after the expected delivery date or the last meaningful tracking update.

We may lodge an investigation with the courier. The courier may require time to:

Search its depot network.
Contact the delivery driver.
Review scanning information.
Confirm the delivery address.
Review proof-of-delivery records.

Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with the Australian Consumer Law and the circumstances of the order.

21. Products Damaged During Delivery

Please inspect your order as soon as reasonably possible after delivery.

If the product or parcel appears damaged, contact Ozbuyz Store promptly and provide:

Your order number.
A description of the damage.
Clear photographs of the parcel before it is opened, where possible.
Clear photographs of the shipping label.
Clear photographs or video of the product damage.
Photographs of any internal packaging.
Details of any missing parts or components.

Please retain the product and packaging while the claim is being assessed.

Do not return or dispose of the product unless instructed by Ozbuyz Store.

Damaged-product claims will be handled in accordance with our Warranty, Refund and Returns Policy and the Australian Consumer Law.

22. Separate Parcels and Partial Deliveries

Some orders may be divided into multiple parcels or dispatched from different warehouse locations.

This means:

Parcels may arrive on different days.
Different couriers may be used.
You may receive multiple tracking numbers.
One parcel may arrive before the remaining items.

A partial delivery does not necessarily mean that part of your order is missing.

Please review all tracking information before reporting an item as missing.

23. Delivery Instructions

You may provide reasonable delivery instructions during checkout where this option is available.

Delivery instructions are passed to the warehouse or courier where technically possible, but we cannot guarantee that every instruction will be followed.

Couriers may disregard instructions that are:

Unsafe.
Unclear.
Inconsistent with their delivery procedures.
Not permitted for the selected service.
Received after dispatch.
Impossible to follow at the delivery address.

Delivery instructions cannot be used to guarantee a particular delivery date or time.

24. Business and Commercial Addresses

Where delivery is made to a workplace, commercial property, reception desk, mailroom or loading dock, delivery may be considered completed when the parcel is accepted by an authorised person at that location.

Please ensure that:

The business name is included in the address.
The property is open during normal delivery hours.
Reception or loading-dock staff are expecting the delivery.
The courier has suitable access.
Any required booking has been arranged.

25. Delivery Within Australia Only

Ozbuyz Store currently delivers only to eligible Australian addresses.

We do not currently offer standard delivery to New Zealand or other international destinations unless expressly confirmed by Ozbuyz Store before the order is placed.

Orders submitted using an unsupported international address may be cancelled and refunded.

26. Australian Consumer Law

Nothing in this Shipping and Delivery Policy excludes, restricts or modifies any consumer right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where there is an inconsistency between this policy and a right available under the Australian Consumer Law, the Australian Consumer Law will apply.

27. Contact Ozbuyz Store

For questions about shipping, tracking or delivery, contact:

Ozbuyz Store
ABN: 85 666 385 619
Email: support@ozbuyzstore.com.au
Phone: +61 451 869 784

Please include your order number and delivery postcode when contacting us so that we can assist you efficiently.